A supplier scorecard is the answer to “is this supplier actually any good?” — kept quarter by quarter, out of the orders you already placed rather than out of anybody’s memory. It tells you whether deliveries arrive when they were promised, whether they arrive complete, and how much of what arrives you end up rejecting at the dock. When a contract comes up for renewal, or two suppliers quote the same part within a few dinars of each other, this is the page that decides it.
Open a supplier from Business Partners → Partners and pick the Performance tab. The tab only appears on a partner who carries the supplier role.
Four of the figures fill themselves in as your orders complete. Two are yours to record, because nothing in Beelocity knows them.
What the scorecard holds
One row per period, newest first. Each row carries:
| Column | What it says |
|---|---|
| Period start, Period end | The stretch the row covers. Rows that fill themselves in cover one calendar quarter, ends included. |
| On-time delivery | The share of the period’s completed orders that arrived by the date you expected them. |
| Fulfillment rate | How much of what you ordered actually turned up. |
| Defect rate | How much of what turned up you refused. |
| Quality rating | A score out of ten. Yours to record. |
| Average response time (hours) | How long this supplier usually takes to answer you. Yours to record. |
| Total orders | How many completed orders the period’s figures were worked out from. |
| Total order value | What those orders came to, in the currency the period is held in. |
The three rates are percentages: 97.5 means 97.5%, not 97.5 orders.
How each figure is arrived at
The three automatic rates are worked out per order, at the moment that order completes. The quarter’s figure is then the average of the orders it holds.
- On-time delivery. One completed order scores 100 if the goods arrived on or before the expected delivery date written on the purchase order, and 0 if they arrived after it. An order nobody gave an expected date to scores 100 — you cannot be late for a deadline that was never set. The period’s figure is the average of those scores.
- Fulfillment rate. For one order: everything received across its lines, over everything ordered on them. Order 400 units across three lines, take delivery of 380, and that order scores 95%. An order whose lines add up to nothing ordered scores 100%.
- Defect rate. For one order: everything refused at goods-receipt inspection, over everything received, counting every completed goods receipt against that order. Receive 380 units and reject 19 of them and the order scores 5%. Receive nothing and it scores 0%.
- Quality rating and Average response time are never touched automatically. The first is your own verdict on inspection results, complaints and the way the supplier handles a problem; the second is usually read off your mail or your ticketing system. They sit on the same row so one glance covers what the system measured and what you judged.
How a quarter fills up
A completed order rolls in once, when it completes. The moment a goods receipt brings a purchase order home in full, that order’s three rates are worked out and added to the supplier’s scorecard. An order delivered in three separate consignments counts once, not three times, and a further receipt logged against an order that is already complete adds nothing.
The quarter is the one the goods arrived in, not the one the order was raised in. An order placed on 12 March and received on 3 April lands in the quarter running 1 April to 30 June. If the supplier has no row for that quarter yet, one is created.
Every order in the quarter counts the same. A quarter holding three orders that all arrived on time reads 100%. A fourth order arrives late, and the quarter reads 75% — the late order is one of four. Total orders is how many the quarter holds, and Total order value what they came to. The first order to land in a quarter also fixes the currency the quarter’s value is held in.
A return or a cancelled receipt takes the order back out. Ship a supplier return that drops the order out of Completed, or cancel the goods receipt that completed it, and the order leaves the quarter it landed in. The quarter is worked out again from the orders still in it, count and value included, so the figures read exactly as if that order had never completed. Its defect rate leaves with it, and what you sent back is not counted as a defect: the defect rate measures what was refused at the dock on the day, so a supplier whose delivery goes back loses that delivery from its record rather than gaining a defect.
A quarter with no order left in it shows no rates. Its three rates read as a dash, not 0%, because nothing was measured, and the dashboard card below leaves the quarter out.
Recording a period yourself
Use this for a supplier whose scorecard you kept in a spreadsheet before, or for the two figures nothing fills in.
- Open the supplier and go to the Performance tab.
- Click Add period.
- Fill in Period start and Period end. Both are required — a period with only one date is refused.
- Fill in whichever of the figures you have, and leave the rest blank. Blank reads as “not measured”, which is not the same as zero.
- Save the row.
Rows are edited in place and deleted from the row itself. Deleting one removes that period’s scorecard and nothing else.
Keep hand-written rows off a quarter the supplier is still trading in. When an order completes in a quarter you filled in by hand, the quarter’s three rates, its order count and its value are worked out again from its orders, and what you typed there is replaced. Your quality rating, response time and notes are kept. Use hand-written rows for periods that are closed.
Reading the scorecard
- On-time delivery below about 75% is a conversation to have before the next order, not after it. Pair it with the Fulfillment rate: a supplier who is late but complete has a planning problem, while one who is punctual but short is quietly rationing you.
- A defect rate that climbs across three quarters is worth more attention than a single bad quarter, which is usually one bad consignment. The supplier returns raised over the same period say what was actually wrong.
- Total orders is the weight to read the rates against. 100% on-time over two orders says almost nothing; 92% over sixty says a great deal.
- Compare like with like. A supplier of 8,000,000 DA of steel a quarter and one of 40,000 DA of stationery are not usefully ranked against each other on the same rate.
The On-time delivery card on the Procurement tab of your dashboard rolls this up across every supplier: it counts the periods in which deliveries arrived on time less than 90% of the time, out of every period that has an on-time figure.